Getting started with Zendesk Suite - Part 12: Extending your support solution with apps and integrations

What's my plan?

Suite

Team, Growth, Professional, Enterprise, or Enterprise Plus

Articles in the series

• Introduction: Getting started with Zendesk Suite
• Part 1: Accessing Zendesk Suite admin settings
• Part 2: Adding team members
• Part 3: Understanding how end user accounts are handled
• Part 4: Managing user access security and authentication
• Part 5: Adding support channels
• Part 6: Routing incoming support requests
• Part 7: Managing support requests during non-business hours
• Part 8: Guaranteeing customer support expectations with service level agreements
• Part 9: Reporting on support activity
• Part 10: Enabling customer satisfaction ratings
• Part 11: Leveraging AI features with Zendesk
• Part 12: Using the Zendesk developer platform to extend your support solution
• Part 13: Rolling out your Zendesk Suite support solution
• Part 14: Additional features

Beyond all of the many products, features, and functionality provided by Zendesk Suite, you can extend your support solution by adding pre-built apps and integrations. You can also build custom solutions.

There are many integrations from Zendesk and our partners that you can browse in the Zendesk Marketplace. The most popular integrations include Slack, Jira, Salesforce, Workday, and Shopify. See Extending Zendesk with top integrations.

You also have the following options for creating custom solutions (coding your own solutions) using the Zendesk developer platform:

• You can build apps to enhance the functionality of Support, Chat, and Guide.
• You can build custom integrations using Zendesk APIs. See the developer documentation.
• Using Zendesk custom data APIs, you can access your customer data no matter where it's located and build custom apps in the Zendesk Suite.

Many apps and integrations built on the Zendesk developer platform are available in the Zendesk Marketplace. These improve agent efficiency, streamline your support workflows, and connect to many other web applications and services you use every day.

Continue to Part 13: Rolling out your Zendesk Suite support solution.