How do I change my Zendesk subdomain if my company is renamed?

Question

My company changed names and I want to update my Zendesk subdomain. What are the steps to change my subdomain? 

Answer 

Account owners can change the subdomain of the account. For instructions on how to do it, see the article: Renaming your subdomain.

Note: Renaming your subdomain can have some unintended side effects. Before making a change, see the article: Renaming your subdomain: the side effects.

You can configure host mapping in your account. Host mapping allows you to change the external-facing URL of the help center. Zendesk recommends configuring host mapping on your account, educating your customers about the new URL, and then changing your subdomain to have the least impact on your customers.

For more information, see the article: Host mapping - Changing the URL of your help center.