TobyH Howard

Question Which time zone does Zendesk use? Answer Timestamps can be displayed in different time zones across your Zendesk account, depending on your configuration. Click the sections below to unde...

Question Can I retrieve data from a canceled account? Answer  When you cancel your account, you lose access to your data. In accordance with the data deletion policy, after 90 days, the automated p...

Question When I finish my trial and sign on to a paid account, will all of the changes and customizations I made to my trial account be lost? Answer  All of the customizations and changes you alrea...

Question Can I use an existing domain for my account? Answer If your desired subdomain is already in use, you will run into an error message when you try and claim the name: That subdomain is taken...

Question I am the new owner of the Zendesk account. What should I know about? Answer Get to know your unique account and responsibilities: Your subscription If you are interested in adding products...

Question Why did I receive an email stating that Account Assumption was granted on my Zendesk account?  Answer  This occurs when an administrator on your account grants Zendesk the ability to acces...

Question My company changed names and I want to update my Zendesk subdomain. What are the steps to change my subdomain?  Answer  Account owners can change the subdomain of the account. For instruct...

Question I updated the subscription in my production account. How do I sync my sandbox to match products and add-ons? Answer The subscription on your sandbox matches the subscription you had on you...

Question How do I find out who is the owner or admin of my Zendesk account? Answer You can locate your account owner in Admin Center, depending on your access permissions. Find your account owner ...

Question Are tickets and ticket data kept permanently on my Zendesk? Answer When you delete a ticket, Zendesk soft deletes it, and its information is retained for 30 days. Finally, 90 days after th...