TobyH Howard

Question Can I bulk import products into my Zendesk Sell account? Answer While there isn't a feature to import a product list directly into your account, use the Products API endpoint to create and...

Question The Zendesk Sell mobile app is crashing when I try to use it. Why is my Sell mobile app crashing? How do I troubleshoot issues with the Sell mobile app?  Answer This may be caused by some ...

Question I'm unable to see buttons like Save and +Lead in Zendesk Sell. My Sell screen looks cramped and text is illegible. How can I fix this? Answer The most common cause of this problem is when ...

Question Why can I not add more than 1,000 leads or contacts to a MailChimp mailing list? Answer Adding or removing contacts from a mailing list through the MailChimp integration is limited to 1,00...

Question Can I send outbound faxes using Sell? Answer Zendesk Sell cannot send outbound faxes natively. A workaround to this would be to utilize a third-party integration, for example, Zapier.  For...

Question I use a lead capture form and I am receiving spam to my email through that form. Can I add a captcha or anti-spam field on my lead capture form to stop this? Answer Zendesk Sell doesn't ha...

Question Is there an integration between Slack and Sell? Answer Zendesk does not have integration between Sell and Slack. A workaround to integrate between the two is to utilize a third-party integ...

Question My sales team always forgets to upload a signed contract to the CRM which means a lot of wasted time on follow-up with the correct individuals. How can I create a reminder that notifies de...

Question Is there a way to attach a group of companies to a parent company when uploading a CSV file in Sell? Answer It's not possible to upload or update the Parent Company field through a CSV fil...

Question When is it better to use custom fields instead of tags when organizing my Sell account? Answer Custom fields are ideal for storing and standardizing information in your leads, contacts, an...