Changing your Zendesk Chat account owner

What's my plan?

Suite

Team, Growth, Professional, Enterprise, or Enterprise Plus

Support with

Live chat and messaging Team, Professional, or Enterprise

This article is for customers using both Zendesk Chat Phase 3 and Zendesk Chat Phase 4.

For help determining which version you have, see Determining your Zendesk Chat account version.

• Zendesk Chat Phase 4
• Zendesk Chat Phase 3

Zendesk Chat Phase 4

If you are a Chat Phase 4 user, account ownership is managed in the Admin Center.

1. In Admin Center, click Account in the sidebar, then select Billing > Contacts.
2. In the Account owner tab, use the drop-down to select a new owner. The owner must be a current agent or administrator. The owner must be a current Chat agent or administrator. Also, if you also have a Support account, the new owner must be a current admin on that Support account.
3. Click Save.

Zendesk Chat Phase 3

If you set up Chat by creating an account from within Zendesk Support, account ownership is managed in Admin Center. For more information, see Changing the account owner.