Adding content tags to group related articles

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You can use content tags in your help center articles to group and display related content to end users (see About content tags). If the content tag you want does not exist, you can also create a new tag from within the article and then add it.

Note: Before you publish content tags, you must download the latest Copenhagen theme or update your custom theme to enable content tags. See Getting started with content tags.

To add content tags to articles

1. In help center or Knowledge admin, navigate to the article where you want to add content tags, then click Edit article in the top menu bar.
2. If the Article settings panel is not displayed in the sidebar, click the Article settings icon () to expand the panel.

   

3. Click the Placement card to expand the Placement panel, then scroll down to the Content tags section.

   

4. In Content tags field, start typing the content tag you want to add, then select Add as new tag or select the matching content tag, if it exists.

   You can add a maximum of 25 content tags, though best practice is to add between five and seven tags (see Best practices for using content tags).

   

5. Add multiple content tags as needed.
6. If you need to remove a content tag, click the X beside the content tag name.

   

7. Click Update settings.