Working with articles in the knowledge base
- 5 strategies for building up your help center content for AI
- Managing content tags
- Adding article summaries to knowledge base articles
- Editing articles in the knowledge base
- Fixing table styling when transitioning to the new article editor
- Working with article placements
- Creating articles in the knowledge base
- Previewing articles as you edit in the knowledge base
- Using generative AI to expand and enhance help center content
- Working with attachments in the media library
- Attaching media to articles
- Supported help center styles for third-party document types
- Reusing content with content blocks
- Creating and inserting reusable information with content blocks
- Editing content blocks
- Removing content blocks from articles and your help center
- Using the content blocks list
- Creating content tags for content collections
- Creating accessible help center content
- Working with images in the media library
- About content tags
- Adding content tags to group related articles
- Viewing content tags and tagged content
- Allowing agents to update content blocks
- Using content blocks in translated articles
- Scheduling articles for publishing and unpublishing
- Working with drafts in the knowledge base
- Verifying articles that need review
- Changing the article owner
- Creating a ticket from a comment on a knowledge base article