Setting up chat in Web Widget (Classic) – Zendesk

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Note: This article applies to accounts using Web Widget (Classic). If you're using the messaging Web Widget, see Enabling a Web Widget to offer messaging on your website or help center.

You can offer chat in Web Widget (Classic), but the options are configured from the Chat dashboard (meaning the Chat product interface) rather than from Admin Center. This article lists those features and includes links to other articles that explain how to configure them.

Configurable chat features in Web Widget (Classic)

You will configure these features from the Chat dashboard. You must be an administrator to perform these tasks. Once they are configured, and the Chat toggle in Admin Center is turned on, you are ready to add Web Widget (Classic) to your website or help center.

Note: Keep in mind that this list doesn’t cover general Web Widget features such as theme color, position, and button text. For information about non-chat Web Widget (Classic) features that are configured from Admin Center, see Configuring components in Web Widget (Classic).

Feature	Related information
Allow visitors to rate chats	Measuring visitor satisfaction with chat rating
Allow visitors and agents to send and receive attachments	Managing file sending options
Allow visitors to request transcripts	Automatically send chat transcripts with email piping
Customize the avatar, name, and byline of the chat Concierge section	Customizing the chat widget concierge
Allow visitors to update their profile (includes social login information)	Editing Visitor Profile settings
Require user authentication	Enabling authenticated visitors in Web Widget (Classic)
Send visitors proactive messages	Using Zendesk Chat Targeting key visitors with proactive chat
Choose a mobile web experience	Customizing the chat widget for mobile devices