What trigger conditions and actions are available on the legacy Support Essential plan?

Question

What trigger conditions and actions are available on the legacy Support Essential plan?

Answer

On the Essential plan, customers are limited to conditions and actions that are present in the default triggers.

The conditions are as follows:

• Ticket > Assignee
• Ticket > Comment
• Ticket > Priority
• Ticket > Privacy
• Ticket > Status
• Ticket > Ticket
• Ticket details > Current User
• Requester > Requester

The available actions are as follows:

• Notify by > User email

For more information on the default triggers, see these articles:

• About the Support default triggers
• Trigger conditions and actions reference