Reporting and analytics admin questions
- What data makes up my report or dashboard?
- Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- Can I export just one tab of an Explore dashboard?
- Will my custom dataset still receive updates from Zendesk?
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Can I share reports with people outside of Zendesk?
How to get help with the sales CRM
- Why can't I log a visit in the Sell mobile app?
- Where is the data for Reach prospecting and enrichment pulled from?
- Error message: Your Sell Admin is still setting up your Sell account
- How do I change my Sell notification email address?
- How do I add a record from my map on the Sell mobile app?
- How do I format the date field in Sell?
General account administration
- How do I remove test data from my trial?
- What should I consider when getting a new mobile device?
- How do I get a sandbox account test environment?
- Is Zendesk HIPAA compliant?
- How do I reactivate my suspended, expired, or canceled account?
- Can I reactivate or retrieve data from a canceled account?
Account settings of the ticketing system
- Where can I use Markdown and HTML in Zendesk Support?
- How can I change the language in Support for my agents?
- How do I change my account name in Zendesk Support?
- What is the third party system option in a ticket sharing setup?
- When I try to update my email address the option is grayed out
- Can I use an agent's email address to receive tickets?
How to manage subscriptions and billing for Talk and Text
- Can I have Talk without Support?
- Do I need a Talk license for Text agents?
- Talk balance auto-recharge
- Not continuing with Zendesk Talk after Trial
- What is Talk Partner Edition?
- Is there a difference in functionality between Talk trials and subscribed Talk plans?
How to manage the help center
- Why did my subdomain's CNAME record fail to propagate with Cloudflare?
- Why aren't categories and sections visible to customers?
- What are the attachment limits in help center?
- How can I limit access to articles?
- In what language do my help center articles display to my customers?
- Workflow: Publish and sync copies of an article in help center with the API
General questions about live chat
- What is the difference between dropped chats and missed chats?
- Where can I get a detailed list of banned Chat visitors?
- How can I offer Zendesk Chat on multiple websites?
- How do Chat-only agents log in to Chat?
- How do I link my Chat-only account with my Zendesk Support account?
- How do agents sign in to the mobile Chat app?
General questions about email and email template
- How to test my email setup
- What are SPF, DNS, and TXT records?
- How do I forward tickets to an external user?
- Which support address are email replies sent from?
- Can I send out mass emails campaigns to customers from Zendesk?
- Why is "via zendesk.com" showing next to my support address in email messages?
Triggers and automations
- Is it possible to identify words and phrases in a live conversation using triggers?
- Why doesn't my trigger or automation fire on follow-up tickets?
- Troubleshooting triggers and tickets
- Can I configure a trigger to add a comment to a ticket?
- How does the Comment text condition work in business rules?
- Why didn't a trigger fire for the CCd user?
Users, groups, and organizations
- How can I bulk update users?
- What is the difference between ticket access at the organization level and end user level?
- How do I change an agent to a light agent?
- How do I set a user's external ID?
- How does Zendesk set a language for a user in Support?
- Is there a user id that is not the user email address?
Reports, forecasts, and schedules in Zendesk Workforce management (WFM)
- Why are my solved ticket numbers different in Zendesk and Zendesk WFM?
- Does Zendesk WFM track bulk ticket updates?
- Can I share customizable Zendesk WFM dashboards with other team members?
- Error: Forecast Failed To Generate
- How much data do I need to run a forecast?
- How can I reflect different SLAs for each channel or group in the forecast?