Buying Zendesk Employee Service Suite (ES)

What's my plan?

Zendesk Employee Service Suite plans are designed for customers who want to exclusively use Zendesk products for internal employee services. This article provides an overview of the plans and how to purchase them.

This article includes these sections:

• About Zendesk Suite plans for Employee Service
• Buying an Employee Service Suite plan

About Zendesk Suite plans for Employee Service

Zendesk provides a set of Zendesk Suite plans for customers who want to exclusively use Zendesk products for internal employee services, such as Human Resources (HR), Finance, Legal, and Information Technology (IT). These plans include features and terminology specifically geared toward managing employee services.

Zendesk Employee Service Suite plans include:

• Employee Service Suite Team: Provides powerful out-of-the-box omnichannel support and introduces self-service for employee questions.
• Employee Service Suite Growth: Streamlines operations with enhanced self-service, improved collaboration and automation tools, and deeper insights.
• Employee Service Suite Professional: Maximizes efficiency with skills-based routing and custom analytics. Unlocks access to advanced data protection and AI capabilities.
• Employee Service Suite Enterprise: Delivers customized service at scale. Optimizes operations with real-time analytics and some AI-powered suggestions.
• Employee Service Suite Enterprise Plus: A customized, comprehensive solution that meets all your enterprise needs, including advanced security, robust sandbox test environments, our highest API rate limits, and enhanced disaster recovery.

These plans include all the features of the equivalent Zendesk Suite Customer Service plans, but with the addition of a service catalog. Along with the service catalog, features of particular interest for employee service include approvals and a Workday connector.

Buying an Employee Service Suite plan

You can learn more about Employee Service Suite plans from our Zendesk web page. This page includes pricing details and plan features.

To buy an Employee Service Suite plan

1. Open the Zendesk pricing page for Employee Service Suite.

   A page appears with a description of the Employee Service Suite plans. Use this page to view the key features associated with each plan. Scroll down the page to see the full list of features.

   

2. Review the feature lists for each plan to decide on the plan you want to buy.
3. When you've decided on a plan, click Talk to Sales to get in touch with a Zendesk Sales Representative.

   The representative can help you with any additional questions you have about the plans. If you currently use a different Zendesk Suite plan to manage employee service, a representative can also walk you through available migration options and recommendations. Self-service options are not available for purchasing Zendesk Employee Service plans at this time.