Allowing agents to update content blocks

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Guide Enterprise

Content blocks let you create and maintain content in one place and reuse it in multiple articles. Guide admins can create and insert content blocks in any article that is enabled for content blocks. Agents can only create and insert content blocks in articles that they have permission to edit.

Guide admins and agents with permission to update content blocks can edit and update the content blocks in the articles in which they appear. When you update a content block, the changes are automatically applied to all articles that contain that block without affecting the article publication and review status.

To allow agents to update content blocks

1. In Knowledge admin, click User permissions () in the sidebar.
2. Select Content blocks.
3. If you want agents to be able to edit content blocks and update affected articles with the changes, select Allow agents to update content blocks.

   

   When this option is selected, agents will be able to edit content blocks and automatically publish the revised content block in all articles in which it appears.

   If you leave this option deselected, only Guide admins will be able to edit and update content.

4. Click Save.