Buying the Advanced Data Privacy and Protection add-on

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Add-on

Advanced Data Privacy and Protection (ADPP)

Verified AI summary ◀▼

The Advanced Data Privacy and Protection add-on enhances security and compliance by offering features like access logs, custom data retention policies, redaction suggestions, automatic redaction, and advanced encryption. It's available for Suite Enterprise plans. Account owners or billing admins can purchase it through the Admin Center, while others should contact their account representative for assistance.

Location: Admin Center > Account > Billing > Subscription

Zendesk Advanced Data Privacy and Protection (ADPP) is a set of features that expand on security offerings already built into Zendesk Suite. It’s available as an add-on for Suite Enterprise plans.

Advanced Data Privacy and Protection adapts to a wide variety of security and compliance needs and supports data security, data privacy, and logging and monitoring needs. ADPP includes:

• Access logs. The access log provides a 90-day record of the data that team members accessed in your account.
• Advanced data retention policies for tickets and end users. You can create custom retention policies to set what data you delete and what you keep.
• Redaction suggestions. Automatically highlights certain types of personally identifiable information (PII) within a ticket. You can then click the highlighted PII and quickly redact it.
• Automatic redaction. Leverages ticket triggers and redaction suggestions to remove sensitive data from ticket comments when specified conditions are met.
• Advanced encryption. Enhances data security by allowing your company to encrypt Service Data using your own enterprise Key Management Service (KMS).

If you have an eligible online-assisted account, you can buy the Advanced Data Privacy and Protection add-on directly from the shopping cart. You must be the account owner or a billing admin to buy the add-on. If you have a self-service or managed account, contact your Zendesk account representative for purchasing instructions.

To buy the Advanced Data Privacy and Protection add-on

1. In Admin Center, click Account in the sidebar, then select Billing > Subscription.

   A summary of your current plan appears.

2. Click Manage.

   If you don't see a Manage button on the Subscription page, then you don't have permission to make changes. If there are additional products you can buy, you’ll see a New button next to the More products tab.

   

3. Click More products.

   A list of products you can add to your account appears, including the Advanced Data Privacy and Protection add-on. This add-on is listed only if your account is eligible for Advanced Data Privacy and Protection.

   
4. To buy the Advanced Data Privacy and Protection add-on, click Add to subscription.
5. Click Update subscription to complete the purchase.

   After the purchase is complete, you’ll see the add-on listed on the Subscription page of your account.