Getting started with Zendesk Suite
- Welcome to the Zendesk Suite
- Quick launch guide for Zendesk
- Launch tasks for Zendesk Suite
- Getting started with Zendesk Suite - Introduction
- Getting started with Zendesk Suite - Part 1: Accessing Zendesk Suite admin settings
- Getting started with Zendesk Suite - Part 2: Adding team members
Getting started with email
- Email resources
- Understanding the default email setup in Zendesk
- A complete guide to understanding email in Zendesk - Introduction
- A complete guide to understanding email in Zendesk - Part 1: How the email channel works
- A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications
- A complete guide to understanding email in Zendesk - Part 3: Outgoing email notifications
Getting started with messaging
- Welcome to messaging
- Getting started with messaging for your website, help center, and mobile apps
- Getting started with social messaging
- Metrics that matter: Measuring success when migrating from live chat to messaging
- Evaluating messaging in your Zendesk Suite trial account
- Resources for migrating from live chat to messaging
Getting started with Explore
- Welcome to Explore for reporting and analytics
- Explore quick start guide
- Getting started with reporting for employee service
- Getting started with Zendesk Explore for reporting and analytics
- Getting started with Zendesk Explore: Hands-on tutorial
- Evaluating reporting and analytics in your Zendesk Suite trial
Getting started with Talk
Getting started with Support
- Introduction: Getting started with Zendesk Support
- Lesson 1: From support requests to tickets
- Lesson 2: Organizing tickets and users
- Lesson 3: Solving tickets
- Lesson 4: Helping customers help themselves
- Lesson 5: Business rules
Getting started with Zendesk AI
Getting started with AI agents - Advanced
- About the AI agents - Advanced add-on
- Getting started with AI agents - Advanced
- Navigating the AI agents - Advanced add-on
- AI agents - Advanced glossary
- Preparing to implement an advanced AI agent
- Implementing ticket automation for advanced AI agents
Getting started with Guide
- Getting started with your help center
- Welcome to Guide for help center
- Evaluating the help center in your Zendesk Suite trial account
- Getting started with self-service - Introduction: Elements of a self-service channel
- Getting started with self-service – Part 1: Planning your self-service content project
- Getting started with self-service – Part 2: Planning your self-service content structure