Team members and groups
- About the Team members page
- About the Groups page
- Adding agents and admins and setting ticket access
- Removing or replacing a team member
- About team member product roles and access
- Understanding system custom agent roles in Zendesk Support
- Resetting team member user passwords
- Viewing and managing team member group membership
- Editing team member user profiles
- Managing team member user email addresses
- Bulk importing users
- About the Roles page
- Creating groups
- Using groups
- Managing groups
- About private ticket groups
- Setting reassignment options for groups' solved tickets
- Exporting team-member data
- Creating private ticket groups and granting agents access
- Managing agent interface settings for Support
- Changing the default group for your account or a team member
- Translating custom agent statuses using dynamic content
- Setting roles and access in Zendesk Admin Center
- Changing an agent's role
- Restricting agent ticket access by brand (department spaces)
- Managing custom roles
- Creating custom roles and assigning agents
- Downgrading and removing an agent
- Managing light agent seats in your Zendesk account
- Understanding and setting light agent permissions