Account settings of the ticketing system
Articles that guide admins accessing the account settings of Support such as the profile page to update email address, name, language, signatures, and others. Content about the basics of the ticketing system.
- How can I change the language in Support for my agents?
- How do I change my account name in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- What is the third party system option in a ticket sharing setup?
- When I try to update my email address the option is grayed out
- Can I use an agent's email address to receive tickets?
- Which interface is my account using?
- Why aren't my keyboard shortcuts working?
- The option to enable side conversations is missing in my account
- Agent's statuses are changing to online when enabling omnichannel routing
- Why is the intent unavailable when I enable intelligent triage?
- Why didn’t intelligent triage add predictions to a ticket?
- How does Zendesk account for daylight saving time?
- Can I deactivate the Zendesk Agent Workspace on my trial account?
- Can I use an automation to fire 24 hours after the date set up in a date field?
- Where can I use placeholders?
- How do I update the primary email address of a user?
- How can I identify tickets with large attachments?
- Can I get performance issues if I exceed my storage limit?
- Will deleting users in Zendesk decrease my storage usage?
- Error: Invalid settings
- Welcome emails aren't sending when I create new customers
- Why am I seeing old macro suggestions?
- Why hours until due date doesn't work after due date expires?
- Can I use math equations to compute values from ticket fields?
- How can I prevent agents from accessing the Talk dashboard?
- On tickets, my ticket form automatically changes after an update
- How does omnichannel routing interpret the channel of a messaging ticket when the message becomes inactive?
- Error appears when light agent tries to log in
- Why do agents get a two-factor authentication prompt after I deactivated it?