Business rules
- Trigger resources
- Ticket trigger recipes reference
- Automations resources and recipes
- Understanding how to format email notifications
- About the data importer
- About triggers and how they work
- About the standard ticket triggers
- Ticket trigger conditions and actions reference
- Creating categories to organize ticket triggers
- Managing trigger categories for ticket triggers
- Creating ticket triggers for automatic ticket updates and notifications
- Opening and viewing Zendesk triggers
- Managing ticket triggers
- Searching triggers
- Modifying a ticket trigger to return a response based on business hours
- Understanding placeholder suppression rules in ticket triggers
- About automations and how they work
- About the standard Support automations
- Automation conditions and actions reference
- Creating and managing automations for time-based events
- Using the "Hours since" condition in automations
- Placeholder reference for business rules
- Using placeholders
- About tags
- Enabling and disabling ticket tags
- Managing ticket tags
- Setting your schedule with business hours and holidays
- Understanding Liquid markup and Zendesk Support
- Using Liquid markup case statements to support dynamic messages in automations, macros, and triggers
- Analyzing your business rules