General questions about email and email template
Articles that answer common questions about emails and customization of the email template. Content includes articles about changing the names on email notifications, removing logos and branding, tutorials on how to send emails, expected behaviours for different email workflows, email delimiter, email notification questions, liquid markup, and others.
- How to test my email setup
- What are SPF, DNS, and TXT records?
- How do I forward tickets to an external user?
- Can I send out mass emails campaigns to customers from Zendesk?
- Which support address are email replies sent from?
- Why is "via zendesk.com" showing next to my support address in email messages?
- What happens to emails that I receive while my account is suspended?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- Why do I receive the error: DNS records are not set up correctly?
- Does Zendesk allow S/MIME emails?
- How can I stop notifications to customers when their ticket is received?
- Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
- I don't receive email updates when a customer responds to a ticket
- Can I stop the emails sent to agents about a new request?
- If my email is not sent will it resend automatically?
- Can I change which support address sends an email reply using a trigger?
- Can I send a different response to a customer based on their email address?
- Are all my emails created as tickets in Zendesk when I connect my Gmail address?
- Can I send an email in my inbox and prevent the reply from creating a ticket?
- Why do some of my customers see the Zendesk logo in their email?
- How do I send an email?
- How do I start using email in Zendesk?
- Can I use the same support address for multiple brands?
- How to verify forwarding, SPF, DNS, and TXT records in Zendesk?
- Why doesn't the To field of the followers notifications show the requesters' email address?
- Light agent doesn't receive email notifications when sending a ticket to Zendesk
- My ticket is not showing the content of an email forwarded from Outlook
- How are incoming emails threaded to tickets?
- Can I automatically email end users who submit a messaging ticket?