Setting up your email channel
- About the Microsoft Exchange connector
- Connecting your Microsoft Exchange account to Zendesk
- Using Exchange Online/MS 365 with the Authenticated SMTP Connector [EAP]
- About the Authenticated SMTP Connector
- Setting up the Authenticated SMTP Connector for two-way email relay
- Setting up the Authenticated SMTP Connector for outbound-only email relay
- Understanding the support address end-user experience
- Adding support email addresses for users to submit tickets
- Testing your email setup
- Turning off ticket management in your help center to allow email-only support