Users, groups, and organizations
Articles that answer questions about users, groups, and organizations. Users include content about agents and end users, and roles such as light agent or custom roles. Content about ticket permission issues, organization subscription, IDs and others.
- How can I bulk update users?
- What is the difference between ticket access at the organization level and end user level?
- How do I change an agent to a light agent?
- How do I set a user's external ID?
- How does Zendesk set a language for a user in Support?
- Is there a user id that is not the user email address?
- Where can I find the field key for user and organization fields?
- Why does my customer's name appear incomplete in Support?
- Can I recover an organization or user if it was accidentally deleted?
- How can I bulk upload users and specify custom roles?
- What is the organization subscription notification within ticket events?
- Why can't I add new agents and admins?
- Why are some of my agents restricted?
- I am trying to import users or organizations and get an error
- Why can't I find my time zone on Zendesk settings?
- What does the error "This email is already taken. Try another email" mean?
- Error: Group not updated. This is the default group for one or more agents and cannot be deleted.
- How can I locate my admin?
- How can I edit or delete an agent email address?
- Can agents view tickets for groups they don't belong to?
- Why did my agent passwords expire after I set password expiry to "never"?
- My organization tag is overwriting a user tag
- I see "Deactivated" when I try to turn on Two-Factor Authentication for my agent
- How do I change my agent's role?
- Why doesn't the updated_at attribute return my last update to a Sell user profile?
- How can I see who created users in my account?
- My agents don't see the Customers page
- How can I find changes to specific users with the audit log?
- Why doesn't the receiving user see all CC tickets from the merging user?
- Why are emails missing from some end-user profiles?