Users, groups, and organizations
Articles that answer questions about users, groups, and organizations. Users include content about agents and end users, and roles such as light agent or custom roles. Content about ticket permission issues, organization subscription, IDs and others.
- How can I bulk update users?
- How do I change an agent to a light agent?
- What is the difference between ticket access at the organization level and end user level?
- How does Zendesk set a language for a user in Support?
- How do I set a user's external ID?
- Is there a user id that is not the user email address?
- Where can I find the field key for user and organization fields?
- Why does my customer's name appear incomplete in Support?
- Can I recover an organization or user if it was accidentally deleted?
- What is the organization subscription notification within ticket events?
- Why can't I add new agents and admins?
- How can I bulk upload users and specify custom roles?
- Why are some of my agents restricted?
- I am trying to import users or organizations and get an error
- What does the error "This email is already taken. Try another email" mean?
- Why can't I find my time zone on Zendesk settings?
- How can I locate my admin?
- Error: Group not updated. This is the default group for one or more agents and cannot be deleted.
- How can I edit or delete an agent email address?
- Can agents view tickets for groups they don't belong to?
- Why did my agent passwords expire after I set password expiry to "never"?
- I see "Deactivated" when I try to turn on Two-Factor Authentication for my agent
- My organization tag is overwriting a user tag
- How can I see who created users in my account?
- How do I change my agent's role?
- Why doesn't the updated_at attribute return my last update to a Sell user profile?
- My agents don't see the Customers page
- Why doesn't the receiving user see all CC tickets from the merging user?
- Why are emails missing from some end-user profiles?
- How can I find changes to specific users with the audit log?