General account administration
Articles for admins to manage Zendesk general settings such as account ownership, subdomains, account cancelation, and migrations, data exports, timezones, and security.
- How do I remove test data from my trial?
- What should I consider when getting a new mobile device?
- How do I get a sandbox account test environment?
- Is Zendesk HIPAA compliant?
- How do I reactivate my suspended, expired, or canceled account?
- Can I reactivate or retrieve data from a canceled account?
- Which time zone does Zendesk use?
- Will my account and settings reset when I move from a trial to a paid account?
- Can I get my old subdomain back?
- I just took over as the account owner. What do I need to know?
- Why did I receive an email stating Account Assumption was granted?
- How do I sync my sandbox to match products and add-ons?
- How do I change my Zendesk subdomain if my company is renamed?
- Who is the owner of my account?
- Will there be any issues with changing the account owner?
- Are tickets and ticket data kept permanently on my Zendesk?
- How do I merge or migrate two Zendesk accounts?
- How do I cancel my account?
- Where can I find my Zendesk subdomain?
- Agent suddenly downgraded to end user
- Is it possible to transfer my Support account ownership to a Sell-only user?
- Error saving organization: Name must not contain the '|' character
- Does Zendesk support custom code?
- How can I resolve requests being blocked by my endpoint protection tool?
- How do I change the password security level to Recommended?
- What is a VAT or GST number?
- Do I need authorization from Zendesk to perform a penetration test?