Reporting and analytics admin questions
Articles that help understand the basic concepts of reporting and analytics with Explore. Articles about migrating from Insights to Explore, general settings, access and licensing, datasets availability, data syncs, and other miscellaneous topics.
- What data makes up my report or dashboard?
- Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- Can I export just one tab of an Explore dashboard?
- Will my custom dataset still receive updates from Zendesk?
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Can I share reports with people outside of Zendesk?
- What language will my Explore report be displayed in?
- How can I start using Explore?
- When is my Support ticket backlog data available in Explore?
- Why don't I see an agent's current work items when I drill into a live metric?
- When did my data last sync in Explore?
- How can I automatically email my Explore report?
- Can I report on the number of tickets with attachments in Explore?
- Can I migrate reporting data from one Zendesk instance to another?
- Why do I see a difference between the data I get through APIs and the results from my Explore reports and dashboards?
- Why do Explore vote metrics differ from article votes?
- Why don’t I see the Live data (including Messaging) dashboard in Explore?
- Why does overall sum remain consistent, even when sorting by the top or bottom attribute?
- Why is my prebuilt Chat dashboard empty on Explore?
- How can I change the status of my agents?
- How can I export all tabs from a dashboard?
- Where can I grant agents access to Explore?
- How are tickets created from article searches captured?
- Why can't I create reports or dashboards in Zendesk Explore?
- Why can't a Talk Team lead view calls in the Talk live dashboard?
- Why does the name of the report not update on the dashboard?
- Which time zone does Zendesk Explore use?
- Can I see the number of times my agents have viewed a report in Explore?
- Do deleted brands remain in Explore reports?
- How do I access Explore?