Setting up Zendesk QA
Set up Zendesk QA
- Viewing and managing scorecards
- Understanding roles and permissions in Zendesk QA
- Creating custom spotlight insights
- Editing spotlight insights
- Viewing and managing rating categories for scorecards
- Customizing AutoQA system categories
- Hiding reviewer identities from agents
- Editing and managing filters in Zendesk QA
- Understanding Zendesk QA Terminology
- Viewing and updating Zendesk QA account settings
- Viewing and updating personal settings in Zendesk QA
- Creating scorecards
- Viewing and managing root causes for review scores
- Creating rating categories for scorecards
- Receiving Zendesk QA notifications in Slack
- Keyboard shortcuts for Zendesk QA
- Creating and using templates for reviews in Zendesk QA